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MOT Gave an advisory that brake pads(s) wearing thin central rear [1.1.13 (a) (ii)]. Service said front pads 11mm rear pads 3mm. Advised BMW change pads at 3mm. Service computer says front pads ok for 19000 rear for 9000 miles. Looks suspicious to me
Effective, efficient and friendly
Good welcome from the staff and Amelia was very professional, helpful and kept me informed of progress while I waited. She was also very happy to answer and sort the additional questions I raised after the service was complete.
The answer is self explanatory - no complaints
Failed to diagnose problem Gave a high quotation Took car to local garage who sorted for fraction of price
Staff are polite, very helpful and the work required to my car was completed to a good standard, on time and at the price quoted
Again - not Bluebell BMW's fault - they where mandated to do software updates by BMW - which is not acceptable
See my comments on question 1 above.
The agent I dealt with was fantastic and he conveyed my dissatisfaction to BMW UK who then offered to pay for the repair and half the labour costing.
Excellent, friendly, customer focus and understanding of customer needs and wants. Cannot fault any aspect of the Blue Bell Crewe team.
The problem was solved in a few hours to my satisfaction.the wash and complimentary valet was not done
Your staff are polite and efficient?
Staff were clear on what needed to be done and did it efficiently
Everything completed and no unresolved issues
Just very good service from beginning to end
Courtesy car available , job completed on time
Very helpful staff
In for an MOT and was washed and hovered as well
Nice staff, job done well, appreciated car wash and valet afterwards.
Having booked a "waiting appointment" with a promise of 1.5hours, I was disappointed to have to wait 2.5hours.
Overall I was happy that they found a problem which the previous dealer (Wilmslow) had denied was there BUT I'm rather unhappy they left this showing as an advisory on my MOT certificate as they'd already made the repair before the MOT retest!!!
The staff were friendly and professional. My car was serviced and a couple of defects identified were dealt with under warranty without them referring to me.
Low staff empathy, low quality customer care. Half soaked approach. Not a model dealership eg BMW Cobham Surrey where I used to live. Last time I wasn't even charged correctly. No proper greeting, coffee, hospitality, etc.
Courteous and efficient.
Good while-u-wait service, was able to book it in at a convenient time. No issues with the service, or with Blue Bell Crewe, they're fine. The issue is with the poor build quality of a "premium brand" car.
Waited ages for The service department to get back to me after my initial call
All done questions answered
The service was completed expeditiously and the car was clean when returned to me.
Was ready on time ,and less than was quoted
Based on Sue's comments to me.
I have been using Blue Bell Crewe to service my cars since 2002 and have always enjoyed excellent service from the team there.
In addition to the above comments, the staff were all well informed and courteous.
Very satisfied. Did the work in the time they said.
prompt and helpful
Purchased 840 in July 2019. I preordered dashcam and Trackstar. Both items wrongly ordered. Dashcam took 1 week to be fitted. Trackstar wrongly ordered. Passenger mirror faulty from new and returned to dealer. Car in dealership over 1 week from new.
Recall handling was done well. However the loan car was not clean and screen wash was empty.
The car was in for a recall and a new part added to the exhaust system - so I have no way of knowing if the work was carried out satisfactorily.
Sent wrong part for my car
Professional staff well trained and polite.
Courteous, kept informed and on-time completion
As usual excellent and friendly service from all staff team.
My service was completed on time.
I have been to Blue Bell Crewe on numerous previous occasions for servicing, repairs, car purchase. On my latest visit Amy & Tony on the Service desk were, as ever, excellent ambassadors for the garage.
Collection and delivery service.
They came on time to pick up my car and it was ready when they said having a full health check!
The work appears to have been carried out as required.
My vehicle was booked in for warranty repair with proposed X4 as replacement for day. X4 unavailable to drive, had call mid afternoon to advise further parts required. When collected car had puncture!!!
While the free safety check and complementary wash and vacuum together with the MOT is much appreciated, the option of foregoing the two former actions and therefore reducing time waiting for the car would occasionally be useful.
See comment above. They need to take a leaf out of the Apple customer service manual where the customer is felt to feel important. Blue Bell had this until 'big' boys took them over
Had to return to dealership as service history hadn't been updated in car. However, tick sheet said it had been. Did they actually do the service or just tick the box ?
All went very smoothly no issues.
It was completely average, given this is a prestige car offering it was nothing exceptional which given the competitors experience offering there's plenty of room for improvement
Satisfied with service advisers on the phone, but not happy that had to chase and didnt get calls back. that was until i spoke to Dave who rang me back each time. Also not happy that rear bumper was scratched again when replacing rear lights.
The car was due to be collected between 4 and 5. I was informed that it wouldn't be ready then informed that it was ready at 6. This was too late so left overnight. Collected in the morning but no courtesy valeting.
Best service apart from chester
I've already given full feedback in a previous survey so you can refer to that. It wasn't until Phil took over that anything seemed to be understood by the service team.
Carried out everything requested. Friendly, helpful staff.
Car was clean and ready when expected
Upon realising wheel error and then discovering the replacement never fitted they provided a replacement car which fully suited our requirements. Allowed the roof rack to be fitted (necessary for kayaks). Dog accepted & returned 1 wk after holiday.
All was well. Only thing I would like improving is the invoice. There are items on there that just have a code and no explanation as to what it is or why I paid for it
On waiting around a while then being charged £140 for the slightest mark on alloys, I had had enough. I asked the employee for the key to my vehicle while I was waiting next to it. Only to be told he had given it back to me! I assured him he hadn't
As previously answered
Tony, Greg and Josh from Crewe are 3 amazing and very professional guys, they always make me feel valued and welcome and take time to listen and assist me where required.
I called Crewe BMW at 08.46 to speak to service but they were busy so I was told I would be called back. At 10.46 I hadn't heard back so I called again. Told again I would get a call back. At 15.29 still nothing so I called again cont below
I identified a running problem that was due to a defective EGR Valve. Although the parts and labour were supplied free of charge by BMW, I was still asked to pay £99 + VAT for the diagnosis.
The car service took over 4 hours, where I was told it would take about 2 hours on booking it in. It's a long time to wait in a showroom. The staff were good in keeping me well watered (lots of coffee) and informed on the progress of the car.
Overall very satisfied. One small improvement would be to give customers waiting whilst work is being carried out on their vehicle to have an estimated time for the work to be completed and one or two updates during the waiting period.
Full explanation of all categories examined
The service record in the car was not updated during my service. I had to go back to the garage and get it rectified with a new data transfer. Not something you expect from BMW.
All work done to promised timescale.
Inconsistent messaging between booking and turning up. High prices for 'looking in to' issues
Adam Robbins (service dept) was very friendly, polite, professional and extremely helpful.
Service representative was very knowledgeable as regards the car and explained What work was to be carried out and what the cost would probably be assuming that the car had no other issues etc.Very good.
They were excellent. Looked after me and the person with me with coffees. Very friendly and professional. Danielle was very good and kept me up to date at all times.
Friendly atmosphere, and every out me at easy.
aways what you expect.
One of the after sales team at Blue Bell was not fully aware of how to inform the customer of procedures and it led to a visit for warranty work having to be rearranged for another date
All down to the service representative I dealt with.
There was an issue with the validity of my service plan but it was sorted out efficiently on my behalf.
They do the best with what that have.
Fast, easy and satisfactory first time
Took the car in after a windscreen replacement for a while you wait recalibration car was taken straight away and cleaned before being returned.
Good & timely feedback about the service.
Was disapointed that the work I had carreid out was not covered by the warranty?
The staff at Blue Bell Crewe have always been professional, helpful and friendly
Treated very well whilst waiting for my car at the dealership. Periodically asked by several members of staff if I was okay and if I wanted a drink. very polite and helpful
A little mix up with how long the job was going to take when I booked in, meant that I had to wait a little longer than planned - but Danielle must of asked the workshop to speed up, as my car was quickly completed shortly after.
The telephone was answered promptly and the whole experience was well polished. A big thanks to Phil who collected/returned the car. This is often the company's customer facing member of the team and he was efficient and most courteous.
Good rates for MOT. Perfect waiting time length for it to be conducted, service team and receptionists very friendly and the sales team left me alone to waste time looking at the stock. Offered a brew, remembered me when I walked in, small things.
Blue Bell Crewe is a great centre and I've been there 3 time to buy vehicles now
Quick delivery, brogan showed sasha how to use the cars features and even setup the sat nav home address. Many thanks
Great service. Great relationship with salesman.
James Brookes make s everything easy and clearly knows the product he is selling
Misguided financial info at point of sale. Resolved issue with sales manager but the final slap dash manner that the cheque for my additional costs was handled left me more dissatisfied. Concerned that the same establishment will be servicing my BMW
As above ,essentially a satisfying process and issues were only minor. Eg promised following day satisfaction call happened two days later and only a message left; kept being moved from salesperson to salesperson after the purchase was signed for;
Satnav not programmed resulting in an inconvenient return visit to the centre!!
Salesman (Fiasal) is the one I have a good relationship with, honest, clear and professional. I keep buying from the same person.
Everyone was extremely helpful and responsive, particularly Ryan Elliott who dealt with my purchase.
James Copestick was fantastic and extremely helpful.
The service we get from James Brooks and Phil Brown at Blue Bell BMW in Crewe is always excellent and proactive